The Experience Mindset: Changing the Way You Think About Growth by Tiffani Bova

Author:Tiffani Bova [Bova, Tiffani]
Language: eng
Format: epub
Published: 2023-06-06T00:00:00+00:00

CHAPTER TAKEAWAYS

Executives, managers, people leaders: spend time in the call center, go on sales calls, and log in to the CRM and customer service systems so you can have a firsthand appreciation of your employees’ experiences using technology at work.

Take an inventory of what tech is currently deployed to determine where you can reduce redundancy. Whenever you find two or more apps that essentially serve the same purpose, ask yourself: Do I need them all? Then choose the best to keep.

Don’t stop there: integrate systems with the other apps you’ve culled out to save. After identifying areas for improvement, consider potential technology solutions that could apply. These may include automation, application program interface (API), and data integration. Whatever you decide on, updated processes must then be deployed.

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